RETURNS & REFUNDS

We take great pride in providing you with high-quality products, and we want you to be completely satisfied with your purchase. Please review our return policy below:

1. RETURNS FOR DAMAGED OR DEFECTIVE PRODUCTS:

We understand that, on rare occasions, you may receive a product that is damaged or defective. If you receive a damaged or defective item, please contact our customer support team within 10 of receiving your order. To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. Please provide a clear description of the issue and attach relevant photos.

Upon verification of the damage or defect, we will:

  • Offer you a replacement for the damaged or defective product.
  • In the event that a replacement is unavailable, we will issue a full refund.

2. RETURNS FOR INCORECT ITEMS:

If you receive an item that is not what you ordered, please contact our customer support team within 10 days of receiving your order. We will arrange for the correct item to be sent to you or provide a refund, as per your preference.

3. RETURN PROCESS:

To initiate a return, please follow these steps:

  • Contact our customer support team at [email protected] within 10 days of receiving your order.
  • Provide your order number, a description of the issue, and attach relevant photos if necessary.
  • Await instructions from our customer support team on how to proceed with the return.

4. NON-RETURNABLE ITEMS:

We do not accept returns for reasons other than product damage or defects. This includes but is not limited to changes of mind, incorrect size or color choices, and items without original packaging.

5. REFUNDS:

Refunds, when applicable, will be processed using the original payment method used for the purchase. Please allow [X days] for the refund to be credited to your account. If you have not received your refund within this timeframe, please contact us.

6. SHIPPING COSTS:

Shipping costs for returning items are the responsibility of the customer, except in cases where the return is due to a damaged or defective product or an incorrect item.

7. CONTACT US:

If you have any questions about our return policy or need assistance with a return, please contact our customer support team at [email protected].

Please note that our return policy is subject to change, and the most up-to-date version will always be available on our website. We encourage you to review our return policy before making a purchase. Your satisfaction is our priority, and we are here to assist you with any concerns regarding your order